Healthcare Use Case: Enhancing Patient Triage with Voice AI by Campfire

Client Challenge: Healthcare providers need efficient triage solutions to manage high call volumes and improve response times.

Solution: Campfire, a Brussels-based agency specializing in Conversational AI, launched a Voice Triage System for hospitals. Using natural language processing (NLP) and decision-tree logic, this AI tool screens patient calls, assesses urgency, and directs patients to the right healthcare provider.

Impact:

• Efficiency Gains: Manages over 3,000 calls monthly, with 88% of callers completing their journeys seamlessly.

• Enhanced Patient Care: By flagging urgent cases early, hospitals improve response times and patient outcomes.

This use case demonstrates how AI-driven voice solutions can streamline patient intake, enhancing both patient care and healthcare operational efficiency.